q_logo_trQualtrics™ Research Suite is my survey analytics tool of choice. Check out the 8/30/2010 Qualtrics Qmunity Blog, which features some important findings from my recent Gen-Y research. While I have developed surveys with or researched a half dozen survey providers (mostly names you would recognize readily), Qualtrics is by far my favorite, and their blog article explains why.

Qualtrics is a leader in market research and enterprise feedback management. Perhaps you would recognize a few clients for which they provide services--Fortune 500 and major organizations like the American Red Cross, University of Cambridge, UCLA, Forbes, Travelocity, Nortel and Smithsonian Institution, to name a few. Lubbock Christian University is also one of their customers, and I feel blessed that I've been able to use the software as part of my graduate school research there.

See also additional Gen-Y research regarding perspective on leadership the use of retreats, presented at the Organizational Behavior Teaching Conference at the University of New Mexico.

See also Gen-Y research featured in the recent blog Leaders: Are You Ripe Yet?

If you have been hearing about servant leadership for a while but still don’t feel like you have grasped the full concept, this list can help you get started. These resources can help leaders decide whether to take the proverbial road less traveled: that oxymoronic journey to become a servant.


MiniScreenScrape of AchievedStrategies.comServant Leadership: the Best-Kept Secret behind Successful Customer Experiences, by Karen Smith-Will - People sometimes still refer to dated models referring to organizations as providing products or services. But don’t be confused: every organization is a service organization.  I wrote this guest-blog for to describe how the servant leadership model can better align your organization to deliver quality services your customers deserve.

Photo of waspA day before leaving for Albuquerque to present at OBTC, I had the last-minute opportunity to spend a morning with my son at his elementary school. After an awards ceremony, we all went outside with the kids to play games. As I watched them play, I spoke to another parent, a pastor of a local church.

He was detailing some church models and ministries he had observed recently, when I felt a painful sensation.

“I think something stung me,” I interrupted, pressing my palm into the top of my thigh, covered by blue jeans.


Karen Smith-Will is the President of Valutivity LLC.  She previously invested sixteen years at Capital One as an award-winning Process Engineer, Manager and Consultant. She has been married to her best friend, Barry, for over twenty-five years and has 3 wonderful children: Xander, Ashton and Alexa.

Karen's non-profit experience spans over 30 years and includes memberships on multiple boards, including stints as Director for the University of Richmond SPCS Alumni (2016 to present); Treasurer for the Maggie L. Walker Governor's School Music Boosters (2014 to present); former member of Hanover County Public Schools' Gifted Advisory Board (2011-2013); former Vice President for the Hanover County Council of PTAs; Facilitator for the Richmond chapter of the American Society for Training and Development (RASTD) and leader of the Women's Ministry Team for Fairmount Christian Church (2011 to 2017; currently a member).

LCULogoShe has a Master of Science in Leadership from Lubbock Christian University. She was a presenter at the at the 2011 Scholars' Colloquium and the 2012 Scholars' Colloquium at Lubbock Christian University and the 2010 Organizational Behavior Teaching Conference at the University of New Mexico. She has also guest-lectured at University of East Stroudsburg, in PA. For her undergrad, she was graduated summa cum laude in Humanities and Social Sciences from University of Richmond.


clockShe also has clocked hundreds of hours supporting Richond Metropolitan Habitat for Humanity, Junior Achievement of Central Virginia, Inc., and Salvation Army Angel Tree. In 2009-10, Karen was excited to charter new FIRST and Junior-FIRST Lego Robotics Teams at Mechanicsville Elementary School, known as the "Blazing Builders." She has served as a Core Values Judge for the Maggie Walker Mech Tech Dragons #422 FIRST Lego League Invitational Tournament in 2016 and for the Deep Run FIRST Lego League Invitational Tournaments from 2010-2015. In 2008-9 she was nominated for "Volunteer of the Year" in Hanover County, Virginia, in the "Spirit of One" category.

LinkedIn LogoSee Karen's LinkedIn profile for a more complete resume of Karen's professional experience.

Through Valutivity LLC's sister company, The Consulting Arts, Karen teaches piano, voice & art; writes books; chairs art competitions such as PTA's Reflections program; performs for events like the Zip-a-Dee-Doo-Dah American Cancer Society Benefit; composes music; and manages a band known as Willdebeest. She is a former member of the Richmond Symphony Chorus and the Tallahassee Community Chorus.


business process management, BPM, planningprocess improvementchange managementLeanSix Sigma, LSS, leadershipcoachingAgilefaith-basednon-profitsinstructional design

Business Certifications

  • State Corp Comm. LLC-ID:  #S305631-6 since 10/06/2009
  • Dun & Bradstreet (DUNS):   #832359561
  • Vendor # with e-VA:  VS0000054574
  • Small, Women & Minorities (SWaM) Certification:  #682920
Valutivity LLC
7358 River Pine Drive, Mechanicsville, VA 23111-5243;  Phone: 804-572-5988

obtslogoKaren developed "Generational Leadership Perspectives in a Higher Education Retreat Environment" in collaboration with Dr. Kathryn Crockett (Lubbock Christian University) and Michael Winegeart (Abilene Christian University). She and Dr. Crockett presented at the 2010 Organizational Behavior Teaching Conference at the University of New Mexico. This engaging and informative session demonstrates how a leadership retreat facilitated growth in Generation-Y leaders.


valutivityvlogo1color tinyFor the past 40 days, my family has taken care of 3 crabs. Managing Eco-Earth and sand habitats, supporting fresh- and saltwater environments, and monitoring eating habits takes research, time and even expense. (We even try to give our crabs a little ocean-spray “tide” in the evenings.) As the first pets we’ve had in years, these critters have reminded us what it means to nurture. Nurturing just might be one of the most undervalued concepts in leadership. And that could be a problem, because nurturing is a critical component to the DNA of servant leadership.